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Customer Care

At redraven studios we are commited to providing you with quality products and are dedicated to ensuring your happiness with every order. If you are ever unhappy with any order, please do not hesitate to contact us.

Orders

Your order will be shipped within 2-3 days of your payment being processed. Larger orders such as wholesale or custom orders may take longer to ship. Custom orders can take 2-3 weeks to create and and ship. 

Payment

We currently accept Mastercard, Visa, American Express, and Discover. You may also process your payment via Paypal. 

Shipping

We ship primarily through the USPS, priority mail. We do ship internationally, at the most reasonable rates possible. Redraven studios is not responsible for any customs fees or duties that may apply to international orders. It is strongly suggested that you check with your customs office before placing an international order. 

Return Policy

Any unworn, in tact item may be returned for a full refund if you are not happy with your purchase. All items must be returned to us with in ten days of purchase. If the items show any signs of wear, a refund can not be issued. Once we receive your returned item, a refund will be issued to you, less the costs of your shipping. All sale, custom, and wholesale purchases are final.

Privacy Policy

Your security and privacy are very important to us. All transactions on our site are secured with a 256-bit SSL encryption for your protection. Your credit card information is never stored on our site, any account information is for mailing purposes only. These mailings are for redraven shop updates only, and your name and email will never be shared.


 

Wholesale

  • We are gladly accepting wholesale orders, please contact us for pricing and a catalog.

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